Refund policy

Refund Policy

Returns

Glory & Co. has a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn if applicable, with tags if applicable, and in its original packaging when possible. You’ll also need your receipt or proof of purchase.

To start a return, contact us at glorynco.support@gmail.com with your order number, the email address used at checkout, the item you would like to return, and the reason for your return request.

Please do not send items back before your return request is approved. If your return is accepted, we will send return instructions, including where to send your package. The return address will be provided at the time your return is approved. Items sent back without first requesting a return may not be accepted.

You can always contact us with return questions at glorynco.support@gmail.com.

Return Shipping

Return shipping instructions will be provided after your return request is approved. Depending on the reason for the return, you may be responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and determine the best way to make it right.

Original shipping charges, if any, are non-refundable unless required by law or unless the return is due to an error on our part.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at glorynco.support@gmail.com.

When contacting us about a damaged, defective, or incorrect item, please include:

Your order number
The email address used at checkout
Clear photos of the item
Clear photos of the packaging
A short description of the issue

We will evaluate the issue and work to make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards
Final sale items
Used items
Items damaged after delivery
Items returned without approval
Items not in their original condition
Custom, personalized, or special-order items
Personal care goods, if applicable
Hazardous materials, flammable liquids, or gases

Please contact us at glorynco.support@gmail.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

If an exchange option is available for your order, our support team will let you know during the return approval process.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unused, unworn if applicable, with tags if applicable, and in its original packaging when possible. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. We will let you know whether the refund was approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at glorynco.support@gmail.com.

Late, Missing, or Delayed Refunds

If you have not received your refund after approval, first check your bank account or payment method again. Then contact your credit card company, bank, or payment provider, as processing times can vary.

If you have done this and still have not received your refund after 15 business days from approval, contact us at glorynco.support@gmail.com.

Unauthorized Returns

Items returned without first contacting us and receiving return approval may not be accepted.

Do not send returns to the original shipping location, manufacturer, supplier, or carrier address unless we specifically instruct you to do so. The correct return instructions and return address will be provided after your return request is approved.