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FAQ
Frequently Asked Questions
Fast answers for shipping, tracking, returns, item issues, product care, and account help.
Where is my order?
Use the tracking page and the shipping confirmation email first. Tracking can take 24–72 hours to show movement after a label is created.
How long does shipping take?
Most orders are prepared within 1–3 business days before carrier delivery begins. Carrier timing varies by destination, holidays, and shipping method.
What is your return policy?
Eligible unused items in original condition can generally be returned within 30 days. Read the full Return & Refund Policy for details.
What if my item arrives damaged or wrong?
Contact support with your order number, checkout email, and clear photos of the item and packaging so we can review it.
How do I care for my product?
Check the Product Care page for care guidance. When in doubt, contact us with the product name before washing or treating the item.