Returns support
A fair return flow with clear next steps.
The returns page now gets a trust-focused image that supports refunds, item issues, and customer care.
Returns
Return & Refund Policy
A clear return flow for eligible items, item issues, refunds, and next steps.
30-day return window
Eligible unused items in original condition can generally be returned within 30 days. Some items may be final sale or excluded based on condition, hygiene, customization, or supplier restrictions.
Item arrived with a problem
Keep the packaging and contact support with your order number, checkout email, and clear photos of the item and packaging. We’ll review the issue and provide the next step.
How refunds work
Approved refunds are returned to the original payment method when possible. Bank and payment provider timelines can vary after the refund is issued.
Return condition
Items should be unused, clean, and in original packaging where applicable. Items that show use, damage, or missing components may not qualify.